In the event that you have a reason to raise a complaint against our staff or any services we have undertaken for you, you can raise the matter with a partner of the firm. You can do so by emailing, setting out the details of your complaint, and the matter will be dealt with. If you are not happy with the outcome of your complaint, you are entitled to raise a complaint with the Legal Ombudsman Service. RF Legal LLP will adhere to any decision made by the ombudsman service in respect to our services.